Exasol Support Dashboard
We at Exasol are happy to assist you with all questions regarding the installation, launch, operation and usage of your database.
Send us an email
Contact us at firstname.lastname@example.org for any enquiries regarding your database.
Our support engineers will attempt to identify the root cause of the problem and provide a solution either as a hotfix or as a workaround.
Call our hotline
If you have Standard Support or Premium Support, feel free to call our hotline. If you are calling for the first time, please have your Customer PIN available.
Toll: +1 415 36355 10
+49 911 23991 10
Toll-free: 00800 3927877678
Tollfree only valid from: Australia, Austria, Brazil, Canada, Croatia, Germany, Israel, Netherlands, Poland, Russian Federation, Sweden, Switzerland, United Kingdom, United States
Overview of Support Services and Service Levels
Access to community
Access to ticketing system
Access to updates
Ad-hoc technical advice
Service Levels - Reaction Time
|Critical (4 hours), Major (8 hours), Normal (24 hours), Minor (48 hours)||Critical (2 hours), Major (4 hours), Normal (12 hours), Minor (24 hours)|
|German Business Hours||24x7 for Incident Management only|