A group of passionate data experts on speed dial.
Get in touch with supportOur teams are ready to help you set up and optimize Exasol for your business needs. Our customer support and services include:
Peace of mind with 24/7 troubleshooting support
Monitoring the system for anomalies to ensure business continuity
Visibility and data insights on how the system is performing
Management to help tune the system for best performance
The software is continuously being optimized for top performance
Guidance and assistance for cluster sizing, setup, and integration
We’ll install and get software running where you need it
Meet you where you need support
“Whenever I run into a problem their customer service is always prompt and open about discussing and acting on it if it makes sense.”
Included | Silver Free | Gold | Platinum |
---|---|---|---|
Software Support
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Incident Management
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Operating your system
| Optional | ||
Deep Onboarding Project
| Optional | Optional | |
Service Delivery Manager
| |||
Consulting
| Optional | Optional | Optional |
Software Support
|
Incident Management
|
Operating your system
|
Deep Onboarding Project
|
Service Delivery Manager
|
Consulting
|
An overview and detailed description of our services can be found in our Service Description.