Best-in-Class Customer Experience
G2 ranked Exasol’s customer support as 5 stars
You’re Covered
Customer Support & Professional Services
Our teams are ready to help you set up and optimize Exasol for your business needs. Our customer support and services include:
Incident management
Peace of mind with 24/7 troubleshooting support
Incident monitoring 24/7
Monitoring the system for anomalies to ensure business continuity
Performance trends & analysis
Visibility and data insights on how the system is performing
Easy maintenance
Management to help tune the system for best performance
Frequent updates and downloads
The software is continuously being optimized for top performance
Hands-on support for end-to-end planning
Guidance and assistance for cluster sizing, setup, and integration
Install Exasol everywhere you need
We’ll install and get software running where you need it
Optimization and Maintenance Support
Meet you where you need support
- Data model architecture
- Data import
- ETL / ELT processes
- Performance tuning
- Rights management
- Installation of major and minor releases
- User management for operation & monitoring
- Node management
- Cluster upgrade
- Database usage reporting
Software Support
- Access to Software, Patches, and Updates
- Access to Exasol Community and Knowledge Base
- Access to Technical Support
- Hotline 24/7
- Software Maintenance
- Root Cause Identification
Incident Management
- Troubleshooting
- Incident Support 24/7
Operating your system
- Cluster Setup
- Cluster Administration
- Performance Consulting
- Top SLAs
- Monitoring
- Yearly System Check
Deep Onboarding Project
- Planning and Sizing
- Best-Practice Workshops
- Instructor-led Training
Service Delivery Manager
- Statistics Reviews
- Ticket Reviews
- Onboarding Assistance
Consulting
- System Consulting
- Database Consulting
- Performance Service
An overview and detailed description of our services can be found in our Service Description.
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