Best-in-class customer experience

G2 ranked Exasol’s customer support as 5 stars

A group of passionate data experts on speed dial.

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Customer Support & Professional Services

Our teams are ready to help you set up and optimize Exasol for your business needs. Our customer support and services include:

Incident management

Peace of mind with 24/7 troubleshooting support

Incident monitoring 24/7

Monitoring the system for anomalies to ensure business continuity

Performance trends & analysis

Visibility and data insights on how the system is performing

Easy maintenance

Management to help tune the system for best performance

Frequent updates and downloads

The software is continuously being optimized for top performance

Hands-on support for end-to-end planning

Guidance and assistance for cluster sizing, setup, and integration

Install Exasol everywhere you need

We’ll install and get software running where you need it

Optimization & maintenance support

Meet you where you need support

Consultancy services

Data model architecture
Data import
ETL / ELT processes
Performance tuning
Rights management

Operational services

Installation of major and minor releases
User management for operation & monitoring
Node management
Cluster upgrade
Database usage reporting

Best-in-class customer support and services

“Whenever I run into a problem their customer service is always prompt and open about discussing and acting on it if it makes sense.”

5 stars on G2

Peter K, Software Engineer

Included	Silver Free	Gold Get a quote	Platinum Get a quote
Software Support Access to Software, Patches, and Updates Access to Exasol Community and Knowledge Base Access to Technical Support Hotline 24/7 Software Maintenance Root Cause Identification
Incident Management Troubleshooting Incident Support 24/7
Operating your system Cluster Setup Cluster Administration Performance Consulting Top SLAs Monitoring Yearly System Check		Optional
Deep Onboarding Project Planning and Sizing Best-Practice Workshops Instructor-led Training	Optional	Optional
Service Delivery Manager Statistics Reviews Ticket Reviews Onboarding Assistance
Consulting System Consulting Database Consulting Performance Service	Optional	Optional	Optional


Software Support Access to Software, Patches, and Updates Access to Exasol Community and Knowledge Base Access to Technical Support Hotline 24/7 Software Maintenance Root Cause Identification
Incident Management Troubleshooting Incident Support 24/7
Operating your system Cluster Setup Cluster Administration Performance Consulting Top SLAs Monitoring Yearly System Check
Deep Onboarding Project Planning and Sizing Best-Practice Workshops Instructor-led Training Optional
Service Delivery Manager Statistics Reviews Ticket Reviews Onboarding Assistance
Consulting System Consulting Database Consulting Performance Service Optional

An overview and detailed description of our services can be found in our Service Description.

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