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Best-in-class customer experience

G2 ranked Exasol’s customer support as 5 stars

A group of passionate data experts on speed dial.

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Customer Support & Professional Services

Our teams are ready to help you set up and optimize Exasol for your business needs. Our customer support and services include:

Incident management

Peace of mind with 24/7 troubleshooting support

Incident monitoring 24/7

Monitoring the system for anomalies to ensure business continuity

Performance trends & analysis

Visibility and data insights on how the system is performing

Easy maintenance

Management to help tune the system for best performance

Frequent updates and downloads

The software is continuously being optimized for top performance

Hands-on support for end-to-end planning

Guidance and assistance for cluster sizing, setup, and integration

Install Exasol everywhere you need

We’ll install and get software running where you need it

Optimization & maintenance support

Meet you where you need support

Consultancy services

  • Data model architecture
  • Data import
  • ETL / ELT processes
  • Performance tuning
  • Rights management

Operational services

  • Installation of major and minor releases
  • User management for operation & monitoring
  • Node management
  • Cluster upgrade
  • Database usage reporting

Best-in-class customer support and services

“Whenever I run into a problem their customer service is always prompt and open about discussing and acting on it if it makes sense.”

5 stars on G2
Peter K, Software Engineer
IncludedSilver
Free
GoldPlatinum
Software Support
  • Access to Software, Patches, and Updates
  • Access to Exasol Community and Knowledge Base
  • Access to Technical Support
  • Hotline 24/7
  • Software Maintenance
  • Root Cause Identification
Incident Management
  • Troubleshooting
  • Incident Support 24/7
Operating your system
  • Cluster Setup
  • Cluster Administration
  • Performance Checks
  • Top SLAs
  • Monitoring
  • Yearly Health Check
Optional
Deep Onboarding Project
  • Planning and Sizing
  • Best-Practice Workshops
  • Instructor-led Training
OptionalOptional
Service Delivery Manager
  • Capacity Management
  • Ticket Reviews
  • Roadmap Updates
  • Onboarding Assistance
Consulting
  • System Consulting
  • Database Consulting
  • Performance Service
OptionalOptionalOptional
Software Support
  • Access to Software, Patches, and Updates
  • Access to Exasol Community and Knowledge Base
  • Access to Technical Support
  • Hotline 24/7
  • Software Maintenance
  • Root Cause Identification
Incident Management
  • Troubleshooting
  • Incident Support 24/7
Operating your system
  • Cluster Setup
  • Cluster Administration
  • Performance Checks
  • Top SLAs
  • Monitoring
  • Yearly Health Check
Deep Onboarding Project
  • Planning and Sizing
  • Best-Practice Workshops
  • Instructor-led Training
Optional
Service Delivery Manager
  • Capacity Management
  • Ticket Reviews
  • Roadmap Updates
  • Onboarding Assistance
Consulting
  • System Consulting
  • Database Consulting
  • Performance Service
Optional

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