Exasol Support
Dashboard
We at Exasol are happy to assist you with all questions regarding the installation, launch, operation and usage of your database.
Visit the Support DashboardSend us an email
Contact us at service@exasol.com for any enquiries regarding your database.
Our support engineers will attempt to identify the root cause of the problem and provide a solution either as a hotfix or as a workaround.
Call our hotline
If you have Standard Support or Premium Support, feel free to call our hotline. If you are calling for the first time, please have your Customer PIN available.
Toll America: (415) 363-5510
Toll Europe/Rest of the World: +49 911 2399 110
Overview of Support Services and Service Levels
Overview of Support Services and Services Levels
Community |
Standard |
Premium |
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Access to community
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Access to ticketing system
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Access to updates
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Ad-hoc technical advice
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Hands-on assistance
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Hotline
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Incident Management
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optional
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Performance Service
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optional
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Service Levels – Reaction Time
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Critical – 4 hours
Major – 8 hours Normal – 24 hours Minor – 48 hours |
Critical – 2 hours
Major – 4 hours Normal – 12 hours Minor – 24 hours |
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Service Time
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German Business Hours
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24×7 for Incident Management only
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VPN
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optional
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optional
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Start your Journey
Get
More Details
Our Portal
In-depth descriptions of our support levels as well as of our supplementary services can be found on our portal.