[SOL-278] MyEXASOL Registration Created: 09.06.2015  Updated: 09.07.2020  Resolved: 09.07.2020

Status: Obsolete
Project: Solution Center
Component/s: JIRA, User Portal
Affects Version/s: None
Fix Version/s: None

Type: Explanation
Reporter: Captain EXASOL Assignee: Captain EXASOL
Labels: Exasol, Registration

Issue Links:
Related
Explanation:

Note: This solution is no longer maintained. For the latest information, please refer to our documentation:

https://community.exasol.com/t5/database-features/myexasol-registration/ta-p/1235

Background

As a customer, you will get access to your support dashboard where you can

  • follow your and your company's support tickets
  • explore our roadmap
  • check statistics on your individual database instances

Your support questions can be submitted either via email or directly using the support system and will be handled confidentially and will only be visible to your colleagues and to our EXASOL support team!

To ensure that confidentiality, the single-user accounts will be managed not by EXASOL, but rather by the customer itself. For that purpose, a MyEXASOL user manager should be named during the OnBoarding process.

Explanation

The MyEXASOL User Manager receives a company PIN and forwards it to all the users, who should be granted access to the support dashboard.

As a user manager, you will be informed each time that somebody registers by using your company PIN. You have the possibility to confirm the registration or to reject it. After the registration, you can also "un-register" users anytime they no longer authorized to access company issues. To do so, please got to https://www.exasol.com/portal/display/EXA/User+Management and choose the appropriate issue and click on "Remove MyEXASOL User".

Category 1: 3rd Party Tools
Generated at Sun Jul 12 14:46:52 CEST 2020 using Jira 7.13.13#713013-sha1:4c0f5f5e3383570393fbbf3d2fd5de1eb4057c36.