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  1. Solution Center
  2. SOL-382

EXASOL on AWS: FAQ on Support

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    • Type: Explanation
    • Status: Published
    • Affects Version/s: None
    • Fix Version/s: None
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      What kind of support is included in the standard offering ?

      This offer includes assistance from the EXASOL Community (Community Support) and access to the EXASOL Solution Center as well as current product updates free of charge upon registration for EXASOL User Portal.

      In the Community section of the User Portal you can discuss your questions and problem-solving approaches with other EXASolution users.

      Please sign up here: https://www.exasol.com/portal/display/REG/Registration
      and ensure to provide us with the cluster information.

      Furthermore you can consult the corresponding solution center section
      EXASOL AWS Solution Center

      Do you offer extended support ?

      We offer extended support tailored to your needs.
      Please contact us: aws-contracting@exasol.com.

      Where do I find the "Cluster Info" required during portal registration?

      You can find the "Cluster Info" in the administration tool EXAoperation (Support / Get cluster information).
      Please navigate to the Support section and press "Get Cluster Information"

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      What kind of support is included in the standard offering ? This offer includes assistance from the EXASOL Community (Community Support) and access to the EXASOL Solution Center as well as current product updates free of charge upon registration for EXASOL User Portal. In the Community section of the User Portal you can discuss your questions and problem-solving approaches with other EXASolution users. Please sign up here: https://www.exasol.com/portal/display/REG/Registration and ensure to provide us with the cluster information. Furthermore you can consult the corresponding solution center section EXASOL AWS Solution Center Do you offer extended support ? We offer extended support tailored to your needs. Please contact us: aws-contracting@exasol.com. Where do I find the "Cluster Info" required during portal registration? You can find the "Cluster Info" in the administration tool EXAoperation (Support / Get cluster information). Please navigate to the Support section and press "Get Cluster Information"
    • Category 1:
      Plattform Support - EXASOL on AWS

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            • Assignee:
              CaptainEXA Captain EXASOL
              Reporter:
              CaptainEXA Captain EXASOL
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