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  1. Solution Center
  2. SOL-103

Howto get debug information

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    Details

    • Type: How To
    • Status: Obsolete
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: EXAoperation
    • Labels:
      None
    • Solution:
      Hide

      Note: This solution is no longer maintained. For the latest information, please refer to our documentation:

      https://docs.exasol.com/administration/on-premise/support/get_debug_information.htm

      Support Section

      To get the debug information please select Support in the Service Section:

      Support

      Selection of the time period

      Choose the start and the end date of the required period:

      Start Date End Date

      Cluster Logs/Coredumps

      Select the check box(s) of the required cluster logs/coredumps if the issue concern e.g. the operation system or if coredumps are requested by support

      Cluster Logs

      Nodes

      Select the check boxes of the requested nodes. If DB logs are requested at least one node has to be selected.

      Nodes

      Prozess Backtraces

      If backtraces are needed, than select the check box of Prozess Backtraces.

      Prozess Backtraces

      Database selection

      Are all DBs affected?
      DB Selection
      Database selection

      With this radio buttons you can specify the affected Database.

      All Logs/only SQL/only Server processes

      Size estimation and download

      To get an estimation of the amount of data press the Estimate uncompressed size (MB) field:
      The duration of this process varies by the amount of data. Then download the logs as a tar.gz file.

      Estimate uncompressed size Estimated size Download
      Show
      Note: This solution is no longer maintained. For the latest information, please refer to our documentation: https://docs.exasol.com/administration/on-premise/support/get_debug_information.htm Support Section To get the debug information please select Support in the Service Section: Support Selection of the time period Choose the start and the end date of the required period: Start Date End Date Cluster Logs/Coredumps Select the check box(s) of the required cluster logs/coredumps if the issue concern e.g. the operation system or if coredumps are requested by support Cluster Logs Nodes Select the check boxes of the requested nodes. If DB logs are requested at least one node has to be selected. Nodes Prozess Backtraces If backtraces are needed, than select the check box of Prozess Backtraces . Prozess Backtraces Database selection Are all DBs affected? DB Selection Database selection With this radio buttons you can specify the affected Database. All Logs/only SQL/only Server processes Size estimation and download To get an estimation of the amount of data press the Estimate uncompressed size (MB) field: The duration of this process varies by the amount of data. Then download the logs as a tar.gz file. Estimate uncompressed size Estimated size Download
    • Category 1:
      Cluster Administration - Cluster Management
    • Category 2:
      Cluster Administration - Monitoring & Logging

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            • Assignee:
              CaptainEXA Captain EXASOL
              Reporter:
              CaptainEXA Captain EXASOL
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              Dates

              • Created:
                Updated:
                Resolved: