On next Monday August 5th 2019 starting at 7am CEST we will conduct some maintenance. You might encounter some issues using the Exasol User Portal and Issue Tracker! We will restore the Exasol User Portal and Issue Tracker before 9am CEST on Monday August 5th 2019.
Exasol carries out regular maintenance tasks on your behalf, either as required or upon your request. The Operational Service includes the following:
- Update service for the installation and deployment of both major and minor releases
- User management for operation and monitoring
- Node management (if applicable)
- Cluster upgrade
- Database instance management
- Implementation of backup strategy
- Database restore upon request
- Database usage reporting (monthly)
Package or on individual basis
The service can be booked as a package per cluster on an annual basis, or on a time and material basis called Individual Operational Services. Service times are Exasol's Service Times.
This service is provided remotely.
Depending on the type of task, we need some lead time to prepare the task and allocate resources.