Operation

Leave it to the speed experts.

EXASOL is committed to ensuring you get the most from the in-memory database.  As such, we have teams available to handle key operational aspects, including:

Installation

EXASOL can take care of the installation of the database software.

During the installation, we will set up an internal and an external cluster network and then install the servers (cluster nodes).  Once the installation is complete, database instances are set up and started.  Once we are satisfied that users can access the databases, the access information is then handed over to you.

For maintenance and administration, we need a site-to-site VPN connection to access the cluster. This will usually be tested during the installation phase.

System administration and monitoring

We provide system administration and monitoring services to the majority of our customers.

The service includes:

  • Troubleshooting und software updates
  • Set-up of nodes and databases
  • Integration of new or repaired servers into the cluster (including cluster resizing)
  • Cluster internal backup and restore, support in setting up external backup if required
  • Monthly load reports - reports can be accessed via the customer portal. This service requires unrestricted access to the database
  • Passive system monitoring with a 2-tier escalation process

We don't necessarily need SYS access to the database for this service package.

Important: You can also use our administration services on a time and material basis.  In this case, our employees are also available outside of office hours.

Database administration

The EXASOL in-memory analytic database is a tuning-free DBMS.  The main task of an EXASOL DBA is to set up users in the database and control access to database objects.  Additionally, we can analyze auditing information if necessary. Another key task is the analysis of fault reports and performance problems. 

The DBA service requires privileged access to the database.

Hosting

We are also pleased to offer a hosting service. This is especially interesting for:

  • Smaller companies that want to outsource their infrastructure
  • Companies that want to have a single point of contact for the entire system (software, hardware, …)
  • Short-term projects requiring large computing capacity
  • In this package, we provide you with data center space as well as assemble your hardware and configure the network access for you. If required, the hardware resources can also be included.

Interested?  We'd be glad to put together an individual hosting service offer for you.

References
Accarda
adidas
ARZ
Atheon Analytics
Badoo
BIScience
Blue Yonder
BOKU
Cacau Show
CCV
COOP
Dataforce
datamobile
Digital Alchemy
Econda
Fyber
GfK Entertainment
Gruner + Jahr
IMS
King
Kreditech
Medion
myThings
Olympus
RatePAY
Semikron
sensalytics
Sony Music
Stayfriends
Turtle Entertainment
United Internet Dialog
Voest Alpine
Webtrekk
wefi
Wooga
Wunderdata
Xing
Xplosion
Zalando