World-class professional service and support.
Delivered by experts.

  • Education

    Education: learn how to get the most out of EXASOL

    As you begin to run more and more analytics in your business using EXASOL, chances are that you'll want to train a number of your staff to make sure you can do even more with your data. That's why we offer a wide range of training courses that are suited to helping you do more with EXASOL.

    Our training courses include:

    • Database developer – 2 days
    • Performance expert – 1 day
    • Scripting expert – 1 day
    • Powerlytics expert – 1 day
    • Operations engineer – 2 days
    • Operations expert – 2 days
    • Monitoring expert – 1 day

    Attend an EXASOL training course

  • Operations

    Operations: we offer more than just a database

    We want you to get the most out of EXASOL. That’s why our teams can handle key operational aspects for you. That way, you can spend more time on your business, and less on running your database.

    We can help with:

    • EXASOL database installation – we'll install the software and set up and start all instances of the database for you. Once we are satisfied that users can access the database, we'll hand over access to you.
    • System administration and monitoring – we can troubleshoot any issues, set up extra nodes, resize clusters, run backups and restores as well as deliver load reports
    • Database administration – although EXASOL is a tuning-free DBMS, we can set up users in the database and control access to database objects as well as analyze fault reports and performance issues
    • Hosting – also, if you prefer, we can deliver a full hosting service for your database. We can provide data center space as well as assemble your hardware and configure network access for you

    Contact us

  • Consulting

    Consulting: benefit from our data analytics expertise

    We want you to continue to get value out of your EXASOL database. That's why we offer consulting packages that will help you understand the kinds of things you can do with EXASOL that you previously couldn't do with other solutions.

    We can help with:

    • Hardware tests and benchmarking - we can help you get the best possible performance out of your database instance
    • Ongoing development, e.g. SQL-based analysis, and database scripts, e.g. ETL processes
    • Comprehensive consulting during migration or integration projects
    • Optimization of EXASOL-based concepts and tools

    Contact us

  • Proof-of-Concept

    Proof-of-Concept: Put EXASOL to the test

    If you are ready to get started with EXASOL, we offer a detailed proof-of-concept (POC) project so you can see firsthand how EXASOL can meet your BI, reporting and analytic needs using your data. We will work with you to understand your requirements, define the scope of the project and consult on how to get the most out of the EXASOL database.

    An EXASOL POC includes:

    • installing the database
    • loading data
    • running queries
    • connecting to back-end ETL tools
    • connecting to front-end BI applications

    POCs can be run using your own hardware, a mobile trial cluster or a remote system based in the cloud.

    Get started today.

    Request a POC

  • Support

    Support plans

    EXASOL support offers assistance for the kinds of issues you encounter when installing and using EXASOL. We offer personalized access to a customer-specific support website and current releases and upgrades with the aim of ensuring that your EXASOL installation keeps working as agreed when you implemented EXASOL and is always up to date.

    We’ve designed several support package levels – basic, standard and premium – to give you the flexibility to choose how much support you need, whether you’re running the Free Small Business Edition or an Enterprise Cluster.

    Support benefits

    • Always available – whenever you need us.
      Our customer services teams are here to support you and help with any issues you may have with the installation, operation and usage of EXASOL. Choose the support package you need, and we’re here to help.
       
    • Dedicated and personalized support area.
      If you have registered as an EXASOL customer in our User Portal, you will find your dedicated support area under the menu item MyEXASOL. Don’t have access yet? No problem, just register here.
    • Step-by-step guides and other useful information available in the Solution Center.
      Whatever your question, there is a wide array of information, including video tutorials and guides, available to access in our Solution Center.
       
    • Help from the EXASOL community.
      You can always access the Community section of the User Portal to discuss your questions and problem-solving approaches with other users of EXASOL technology.

    Capabilities

    Community SupportBasic SupportStandard SupportPremium Support
    Access to communitycheckcheckcheckcheck
    Access to ticket systemcheckcheckcheck
    Access to update packagescheckcheckcheck
    Service timesStd. business hours (CET)Std. business hours (CET)24×7
    Reaction time (critical bugs)8h4h2h
    Hotlinecheckcheck
    Adhoc technical advice * checkcheck
    Hands-on assistancecheckcheck
    VPN for supportoptionalmandatory
    Incident Managementcheck
    Performance Managementcheck

    * In general, performance questions or inquiries are not covered. Such questions can be covered by our consultancy or performance service.

    Price

    Community SupportBasic SupportStandard SupportPremium Support
    Free Small Business Edition
    (Standard / Advanced)
    included€ 999 / € 1,199 per month and instance
    Contact us
    € 1,999 / € 2,399 per month and instance
    Contact us
    on request
    Enterprise Cluster
    (Standard / Advanced)
    16% but minimum € 999 / € 1,199 per month20% but minimum € 1,999 / € 2,399 per month24% but minimum € 4,999 / € 5,998 per month