EXASOL's customer service provides its customers with support in matters of installation, implementation and operation of EXASolution.

 

Got questions?

We recommend you send all your requests to service(at)exasol.com, response time is usually within 60 minutes. Please describe the issue briefly in your email. Please don't forget to attach your contact information so that we can respond promptly.

 

We have answers

Each request will be processed by the customer service team and, if possible, answered immediately. Otherwise the customer request will be categorized and forwarded for further processing to the appropriate EXASOL team. In such cases the customer receives feedback about processing status and estimated time of completion.

 

Contact

You can reach our customer service via email, letter, telephone or fax:

 

EXASOL AG
Customer Service
Neumeyerstrasse 48
90411 Nuremberg

Germany
Telephone: +49 700 EXASUPPORT  (+49 700 3927 877 678)
Telephone: +49 911 23991 10
Fax:              +49 911 23991-241
service(at)exasol.com